Terms of Service

These terms apply when a funeral home (“you”) signs up for Serany (“we”, “us”) to publish Farewell Websites. By creating an account, you're agreeing to them.

Every account starts with three months free on our top plan, no card required. Pricing is published upfront on our pricing page; there's no quote request and no sales call. If you choose a plan, payment is handled by Stripe, and you can cancel at any time. If you cancel or a payment fails, Farewell Websites you've already published stay online. You just can't publish a new one until you're back on a plan.

You're responsible for the accuracy of what you publish, and for keeping your login secure. If you give a family member an editing link for a website (see our editing access feature), you're responsible for who you send it to. Anyone with that link can edit that website without a separate account of their own.

Serany staff can sign into your account to help you: to look into a problem you've reported, to put something right, or to set your branding up for you if you'd rather we did it. We may also need to sign in to keep the service running properly.

We sign in using a Serany account attached to yours, never with your own login, and we see the screens your staff see. That includes Farewell Websites you've created and what families and visitors have left on them. The one thing we can see that they cannot is the record described below. We only use that access to support you and to run the service.

We record anything we change while we are there, shown as Serany rather than as one of your staff, and you can ask us for that record at any time. We don't record every sign-in, though: some of our visits leave no sign-in record at all, so your account's record will not always show that we were in. We don't notify you when we sign in either, and there is no way to switch this access off: it exists for the case where you cannot get in yourself.

Farewell Websites commemorate a real person who has died. Don't use Serany to publish anything unlawful, abusive, or knowingly false. Memories and other contributions left by visitors are screened before they appear, and we can remove content, or restrict an account, that breaks these terms.

You, or the family you're publishing on behalf of, keep ownership of everything you publish: photographs, the obituary, and every other piece of content. We only use it to host and display the website as part of providing the service to you.

We rely on other companies to provide parts of the service: Stripe for payment, Resend for login email, Google for venue lookups and maps, Supabase and Vercel for hosting, Anthropic for checking what visitors submit, and PostHog for error monitoring. Our Privacy Policy covers what each of those sees.

If you choose to invite guests to contribute towards flowers or anything else a family would like, you'll connect a Stripe account of your own. Guests pay you directly, into your own bank account. You are the seller: you own what you promise, and you own refunds and disputes.

We charge a fee of 0.5% on each contribution a guest makes. Stripe takes it out of the payment as it happens and passes it to us, so you're never invoiced for it and nothing is taken from your account later. On a £45 contribution, our fee is 22p. Apart from that fee, none of a guest's money passes through us. If you refund a contribution, we give our fee back too. Stripe's own processing fee is separate from ours, and Stripe charges you for that directly. This fee applies from your first contribution, including during your free months, because it is a fee on commerce rather than part of a plan.

Setting that up means we see information about your Stripe account. That is whether it can take payments, whether payouts to your bank are working, whether Stripe is waiting on anything from you, and the contact details a guest would use to reach you. We don't see your guests' card details at any point.

It also means we act on your Stripe account on your behalf. We create the account for you, read its status so your pages know whether they can take a payment, and create the charges guests pay. By connecting Stripe, you authorise us to do those things, and to give Stripe the information about your business that it needs. You can withdraw that at any time: email us at hello@serany.app and we'll close the connection with you and stop anything on your pages taking a payment.

We aim to keep Serany reliably available, but we don't promise it will be uninterrupted or error-free. We'll do what we reasonably can to fix problems quickly when they happen.

Nothing in these terms limits liability that can't legally be limited. Beyond that, our liability to you for any claim relating to the service is limited to the amount you've paid us in the 12 months before the claim arose.

You can stop using Serany at any time by cancelling your subscription. We may suspend or end an account that seriously or repeatedly breaks these terms. Either way, farewell websites already published stay online under the same terms described above, unless you ask us to take a specific website down.

These terms are governed by the law of England and Wales.

If these terms change in a way that matters, we'll update the date at the top of this page.

Questions about these terms? Email hello@serany.app.